Privacy Policy
Introduction
Welcome to Heart Core. We are committed to protecting your privacy and handling your personal information with the same intention we bring to all of our work; with care, honesty, and the deepest respect for you.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, programs, and communications.
By using our website or submitting your information, you agree to the practices described here.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, and contact details
Coaching & Session Information: Relevant personal history shared in the context of coaching sessions or applications
Payment Information: Payment details processed securely through Paypal, and we do not store your full payment information
Website Usage Information: IP addresses, browser type, device information, and pages visited, collected through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
Provide and manage our coaching services and programs
Communicate updates, newsletters, and community resources (you can opt out anytime!)
Process payments and fulfill service purchases
Improve our website experience and resources
Comply with legal obligations under the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173)
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Confidentiality
Confidentiality is at the heart of what we do. Information shared within coaching sessions is treated with the strictest confidence and handled in accordance with the ICF Code of Ethics and applicable legal requirements.
We only disclose personal information with your explicit consent, unless required by law.
5. How We Protect Your Information
We take appropriate measures to protect your personal information, including secure data storage, encrypted communications, and access restricted to authorized personnel only.
No system can be completely secure. We encourage you to also take reasonable precautions to protect your information.
6. Your Rights
Under the Philippines' Data Privacy Act of 2012, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent to processing at any time
Opt out of marketing communications
Lodge a complaint with the National Privacy Commission at privacy.gov.ph
To exercise any of these rights, contact us at bella@liveheartcore.com.
7. Third-Party Services
We use trusted third-party providers including Paypal for payments, Squarespace for website hosting, and an email marketing platform for newsletters. These providers have their own privacy policies, which we encourage you to review.
8. Cookies
Our website uses cookies to enhance your browsing experience and collect analytical information to help us improve. You can adjust your browser settings to refuse cookies if you prefer.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.
10. Contact
If you have any questions, concerns, or requests related to your privacy or this policy, please contact: bella@liveheartcore.com
Last Updated: March 2026